Last Updated: June 2026

1. Introduction

Welcome to Universalkart.co.uk.

These Terms and Conditions govern your use of our website and the purchase of products from our online store.

By accessing, browsing, registering an account, or placing an order through our website, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms, you should not use our website.

2. Company Information

Universalkart.co.uk is owned and operated by:

UNIVERSAL CASH & CARRY LTD

Registered Office:

84 Golborne Road
London
W10 5PS
United Kingdom

VAT Number: 471203033

Email: support@universalkart.co.uk

Throughout these Terms, references to “we”, “us”, and “our” mean UNIVERSAL CASH & CARRY LTD.

References to “you” and “your” mean the customer or website user.

3. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or have the consent of a parent or guardian.
  • You have the legal capacity to enter into binding contracts.
  • All information provided is accurate and complete.

4. Website Use

You agree not to:

  • Use the website unlawfully.
  • Attempt to gain unauthorized access to systems or data.
  • Introduce viruses, malware, or malicious code.
  • Interfere with website operation.
  • Use automated tools to extract website content without permission.
  • Engage in fraudulent activity.

We reserve the right to suspend or terminate access where misuse is suspected.

5. Customer Accounts

Customers may create an account to place orders.

You are responsible for:

  • Maintaining password confidentiality.
  • Restricting access to your account.
  • Ensuring account information remains accurate.

You are responsible for all activities occurring under your account.

We reserve the right to suspend or close accounts where fraudulent or suspicious activity is detected.

6. Product Information

We make reasonable efforts to ensure product descriptions, images, pricing, ingredients, and specifications are accurate.

However:

  • Product packaging may differ from website images.
  • Manufacturers may change ingredients or packaging without notice.
  • Product colours may vary depending on screen settings.

Customers should always review product packaging before use or consumption.

7. Imported Food Products

We sell imported grocery and food products from various countries, including India and other international markets.

Packaging, labelling, nutritional information, and product presentation may vary from products sold elsewhere.

Customers are responsible for reviewing ingredient and allergen information before consumption.

8. Allergies and Dietary Information

While we endeavour to provide accurate information, we cannot guarantee that products are free from allergens.

Customers with allergies or dietary restrictions should always verify product packaging before consumption.

UNIVERSAL CASH & CARRY LTD shall not be liable for allergic reactions or dietary issues resulting from product consumption.

9. Pricing

All prices displayed on the website are in Pounds Sterling (£).

Prices may be changed without prior notice.

Pricing errors may occasionally occur despite reasonable precautions.

If a pricing error is discovered:

  • We are not obligated to supply products at the incorrect price.
  • We may cancel the order and issue a refund.
  • We may contact you to confirm whether you wish to proceed at the correct price.

10. VAT

Prices are displayed inclusive of VAT where applicable unless otherwise stated.

A VAT invoice may be provided upon request where legally required.

11. Placing Orders

When an order is placed, you will receive an order confirmation email.

This confirmation does not constitute acceptance of your order.

A contract is formed only when:

  • Payment has been successfully processed; and
  • We dispatch the goods.

We reserve the right to reject or cancel orders at our discretion.

12. Order Acceptance and Cancellation

We reserve the right to refuse or cancel orders due to:

  • Product unavailability
  • Pricing errors
  • Payment failures
  • Suspected fraud
  • Incorrect customer information
  • Delivery restrictions
  • Security concerns

Where payment has been received, a refund will be issued.

13. Payment

We accept payment through approved payment providers including:

  • Credit Cards
  • Debit Cards
  • Stripe
  • WooCommerce Payments
  • Other payment methods displayed at checkout

Payment must be received in full before goods are dispatched.

We do not store complete payment card details on our servers.

14. Delivery

Delivery is available within the United Kingdom only.

Estimated delivery times are provided for guidance and are not guaranteed.

Delivery may be performed by:

  • Royal Mail
  • DPD
  • Other approved courier services

Delivery times may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Operational issues

15. Delivery Charges

Orders of £35.00 or more qualify for free delivery.

Orders below £35.00 are subject to a flat delivery charge of £4.99.

Delivery charges are shown at checkout before payment is completed.

16. Risk and Ownership

Risk in goods passes to you upon successful delivery.

Ownership transfers once:

  • Full payment has been received; and
  • Goods have been delivered.

17. Returns and Refunds

Our Returns & Refund Policy forms part of these Terms.

Due to the nature of food and grocery products, returns are generally not accepted except where:

  • Products arrive damaged
  • Products are expired
  • Incorrect products are supplied
  • Delivery-related issues occur

Claims must be reported within 48 hours of delivery.

Customers may be required to provide photographic evidence.

18. Promotions and Discount Codes

Promotional offers and discount codes:

  • Are subject to availability.
  • May be withdrawn at any time.
  • Cannot usually be combined unless stated otherwise.
  • Have no cash value.

We reserve the right to cancel promotions where misuse is identified.

19. Intellectual Property

All website content including:

  • Logos
  • Graphics
  • Product listings
  • Text
  • Images
  • Design elements

is owned by or licensed to UNIVERSAL CASH & CARRY LTD and is protected by intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

20. User Content

Where customers submit reviews, comments, or feedback:

  • You grant us a non-exclusive right to use such content.
  • You confirm the content is accurate and lawful.
  • We reserve the right to remove content at our discretion.

21. Limitation of Liability

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

To the maximum extent permitted by law, we shall not be liable for:

  • Indirect losses
  • Consequential losses
  • Loss of profits
  • Loss of business opportunities
  • Data loss
  • Service interruptions beyond our control

Our total liability shall not exceed the amount paid for the relevant order.

22. Force Majeure

We shall not be liable for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters
  • Severe weather
  • Fire
  • Flood
  • Government action
  • Industrial disputes
  • Pandemic-related disruptions
  • Courier failures

23. Privacy

Use of our website is subject to our Privacy Policy and Cookie Policy.

By using the website, you consent to the collection and processing of information as described in those policies.

24. Website Availability

We do not guarantee uninterrupted access to the website.

Maintenance, updates, technical issues, or events beyond our control may affect website availability.

25. Third-Party Links

Our website may contain links to third-party websites.

We do not control or endorse such websites and accept no responsibility for their content or practices.

26. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

27. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Shipping Policy, and Returns & Refund Policy, constitute the entire agreement between you and UNIVERSAL CASH & CARRY LTD.

28. Changes to These Terms

We reserve the right to amend these Terms at any time.

Updated versions will be published on the website.

Continued use of the website after changes are published constitutes acceptance of the updated Terms.

29. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

30. Contact Information

UNIVERSAL CASH & CARRY LTD

84 Golborne Road
London
W10 5PS
United Kingdom

VAT Number: 471203033

Email: support@universalkart.co.uk

Website: https://universalkart.co.uk