Last Updated: June 2026

1. About Us

This Shipping & Delivery Policy applies to purchases made through Universalkart.co.uk, operated by:

UNIVERSAL CASH & CARRY LTD
84 Golborne Road
London
W10 5PS
United Kingdom

VAT Number: 471203033

For any shipping-related enquiries, please contact:

Email: support@universalkart.co.uk

2. Delivery Areas

We currently deliver to addresses within the United Kingdom only.

We do not currently offer international shipping.

Certain remote locations, islands, or restricted postcodes may be excluded from delivery services. If delivery to your location is unavailable, we will notify you and issue a full refund where applicable.

3. Delivery Charges

Standard Delivery

  • Orders of £35.00 or more qualify for FREE delivery.
  • Orders under £35.00 are subject to a flat delivery charge of £4.99.

Delivery charges are displayed during checkout before payment is completed.

4. Delivery Methods

Orders are shipped using trusted courier partners including:

  • Royal Mail
  • DPD
  • Other approved delivery providers where necessary

The delivery provider may vary depending on order size, weight, destination, and service availability.

5. Delivery Times

Standard Delivery

Estimated delivery time is typically between 1 and 7 working days from the date of dispatch.

Next-Day Delivery

Next-day delivery may be available for eligible orders and delivery locations at no additional charge.

Availability of next-day delivery is not guaranteed and may depend on:

  • Order cut-off times
  • Product availability
  • Courier service availability
  • Delivery postcode restrictions

6. Order Processing

Orders are generally processed within 1-2 working days.

Orders placed during weekends or public holidays may be processed on the next working day.

During busy periods, promotions, holidays, or unforeseen circumstances, processing and delivery times may be extended.

7. Tracking Information

Where available, tracking information will be provided via email once your order has been dispatched.

Customers are responsible for ensuring that the delivery address provided during checkout is accurate and complete.

8. Failed Deliveries

If a delivery attempt is unsuccessful due to:

  • Incorrect address information
  • Customer unavailable to receive delivery
  • Failure to collect from a designated collection point

additional delivery charges may apply for re-delivery.

We reserve the right to deduct any courier charges incurred due to incorrect customer information.

9. Delayed Deliveries

While we aim to meet all estimated delivery times, delays may occur due to circumstances beyond our reasonable control, including:

  • Severe weather conditions
  • Courier network disruptions
  • Public holidays
  • Industrial action
  • Transportation issues
  • High order volumes

We shall not be liable for delays caused by circumstances outside our reasonable control.

10. Damaged, Missing or Incorrect Items

Customers must inspect their order upon delivery.

If an order is:

  • Damaged
  • Missing items
  • Incorrectly supplied
  • Contains expired products

customers must notify us within 48 hours of delivery by emailing:

support@universalkart.co.uk

Customers may be required to provide:

  • Photographs of the products
  • Photographs of packaging
  • Order details
  • Delivery information

Failure to report issues within 48 hours may affect our ability to investigate and resolve the claim.

11. Risk and Ownership

Ownership of products passes to the customer once full payment has been received and the goods have been delivered to the specified delivery address.

Risk of loss or damage passes upon successful delivery.

12. Contact Us

For all delivery-related enquiries, please contact:

UNIVERSAL CASH & CARRY LTD

Email: support@universalkart.co.uk

Address:
84 Golborne Road
London
W10 5PS
United Kingdom